The Media Law Notebook

The Media Law Notebook

In the Final Chapter of the book “Design to Thrive: Creating Online Communities and Social Networks to Last,” Dr. Tharon Howard writes:  “Technology Changes Rapidly, Human’s Don’t. ” Dr. Howard  points to four future areas that he states will the “battlefield” of the future:

1.)    Copyrights and intellectual property

2.)    Disciplinary control v. individual creativity

3.)    Visual, technological and new media literacies

4.)    Decision-making context for future markets

As an instructor of Media Law and Ethics, I found Dr. Howard’s analysis of intellectual property and content ownership quite interesting. He stated that “copyright protected publishers.” It can be argued that intellectual property law “protects the system” rather than individual writers. For example, broadcast journalists working for CNN or other mainstream media outlet know and recognize that their content is “owned” by the producer.  However today, with nearly every cellular telephone having the video production capability, millions of people are “armed and ready,” to create content. Where is it “published?”,  Who owns this content? How does the producer monetize the production value?

In a recent lecture at Clemson University, Henry Jenkins, the author of “Convergence Culture” underscored the mainstream media’s failure to successfully monetize the global sensation started by Susan Boyle in Britain’s Got Talent show.  While the networks new they “owned” the content, they could not proceed rapidly enough to monetize downloads of the performance, thus losing a legitimate revenue-generating opportunity. Jenkins talked of the “clogged arteries” of the traditional media production system. These same clogged arteries may be found in intellectual property rights.

Media law and ethics remain at the pivotal time period as new methodologies are defined for content creation, licensing, control and distribution. The Internet has prompted a disruption that will ultimately produce change.  Law scholars, attorneys, judges and entrepreneurs will ultimately face a future tug of war over intellectual property rights as the traditional walls of ownership crumble.

Mass Amateurization Takes Over Content Generation

Citizen Journalism Defined As Mass Amateurization: More Thoughts on Shirky

Clay Shirky’s book, “Here Comes Everybody,” frames the discussion of citizen journalism in the form of “mass amateurization” and makes note of the cataclysmic shift  in traditional gatekeeping theory for Communications Studies students and scholars.   Shirky takes on the fact that the traditional media gatekeeping function is evolving as the gate is “wide open” with millions of new citizen journalists producing content.  Shirky laments that newspapers and other traditional media outlets are caught up in the own paradigm and do not recognize the changing ecosystem that is occurring with the internet media forms.

While professional journalists traditionally filtered the news, now there is “no limit to those who can commit acts of journalism,” Shirky states and thus the paradigm shift is indicating changes for reportial privilege. Further computer-propelled ease of use to create articles, website content, blogs, videos and the like has created a ubiquity of content and in turn is forcing new paradigms in content transactions.  “The absolute abundance” diminishes the specialness of professional publishing. “if everyone can do something, it is no longer rare enough to pay for, even if it is vital.”

Shirky sets for a notion, “publish, then filter,” as a means to further understand the new media atmosphere. He states: “Mass amateurization of publishing makes mass amateurization of filtering a forced move.” He states that there is a confusion between broadcasting – one way communications  -- from one to many – and communications media, a form that stimulate a two-way flow of communications.”  While Shirky addresses a multiple of topic s in Chapter 4, I did not leave the chapter with a clear cut definition of how we are to “publish and then filter.”

The original gatekeeping was set for by Kurt Lewin and applied to communications studies by David Manning White. Now, it seems Clay Shirky is bringing the concept forward to the contemporary era and generating a new point of view by bringing the issue into the fore and attempting to reframe it.   I like Shirky’s ideas, analogies and examples. Further, I also see how is trying to weave “citizenship” and good works into his book by discussing on line collaborations and collective action.     

Clay Shirky Urges Positive Action for Cognitive Surplus

In a recent TED presentation, author Clay Shirky advocates for a positive use of the massive cognitive surplus. He states that the world has a trillion hours of brain power each year -- giving individuals time to osity that makes life better. create and participate in community collectives. He urges for a culture of generosity. In citing the civic value of Ushahidi -- a technology for facilititating blog responses and cooperative action, he showcases how people may operate in the digital age.

He states that in society, humans are often driven by social contracts. For example, a day care center has a social contract between the parents and the teachers that the children will be picked up on time. When that social contract is broken, parents feel guilty. However, when a fine was instituted for tardiness, it rid the situation of the social contract and in fact parents were late more often.

Shirky's concept of a "Cognitive Surplus" is an interesting idea. If humans can truly use their brainpower and technical tools for civic responsibility and "good works" society will advance to a more peaceful, thriving place.
 

A Recipe for Creating Social Networks that Last

A Recipe for Creating Social Networks and Online Communities that Last …. Serve RIBS

While many businesses struggle for the best recipe to engage consumers and promote a fertile online community, the book, “Design To Thrive,” by Dr. Theron Howard offers a deluxe meal of R.I.B.S. No, we are not talking about spicy bar-be-cue, we are talking about Remuneration, Influence, Belonging and Significance.

While many may assume that Renumeration translates into financial compensation, Howard frames renumeration as a satisfying user experience, not simply the exchange of money for group participation.  For example, if community participants can get “news they can use” they are more apt to return to the community, actively participate and engage with others. One of the most interesting things that I found in the discussion of remuneration was that Howard advises the integrity of online community content remain “protected.” For example, the book states that to promote the community, the content should not be archived, syndicated to other blogs or postings and in fact should be banned from redistribution to other servers and cross postings. The fact that the content remains fresh and exclusive provides the ongoing reason to return to the site.  Many content websites disregard this approach by sending content to as many sites as possible to promote ubiquity and name awareness. Many consumer product companies want to get their brand message “broadcast” to as many outlets as possible.

The second dimension of the RIBS recipe is Influence. “Influence exists when members believe that they can control, or at least shape the policies, procedures, topics and standards of evidence used to persuade others in an online community or social network,” Howard states.  To promote influence, the author recommends 14 different techniques including the establishment of an advisory council, periodic surveys and giving “group elders” exclusive opportunities within the group.  This influence is analogous to thought leaders in society who set the agenda for discussions on politics, economics, pop culture and the like. Utilizing techniques like these allow members to feel that they are actively participating in the group. I particularly like the concept of surveys because that allows the group facilitator to “poll” the group on areas of interest, suggested conversation topics and forward-looking ideas regarding community management.   

Belonging represents the third dimension of the RIBS recipe. The author points to initiation rituals, stories of origin, the use of mythologies, codes and use of stories to propagate the sense of belonging. These types of tools have worked well offline in corporate environments to build a sense of corporate belonging to the organization. Now, Howard translates them into online tactics to promote a sense of belonging, define the group culture and provide standards for suggested group behaviors.  I particularly like the initiation ritual concept and am reminded of groups that offer the ability to use their logo or other symbol after joining their “group.”

The last dimension of the RIBS recipe is Significance. The presence of online communities gives internet surfers yet another opportunity to join a group in an effort to get information and exercise their own personal “significance.” This chapter delves into a discussion of marketing concepts including new ones set forth by Seth Godin in the Cluetrain Manifesto and Tribes that encourage businesses to build significance with their customers and promote a two-way “conversation.” Howard takes this tenet one step further by talking about social media networks and the objective of finding “connector nodes” that can provide the tipping point for starting trends and propelling consumer adoption.  As a practical matter, Howard recommends techniques including listing the accomplishment of members, providing a story that shares a vision and creating a contest, game or video to promote significance.

I like the RIBS concept for Remuneration, Influence, Belonging and Significance. As new online communities emerge and existing ones contemplate ways to engage participants, this book provides a handbook for involvement. Dr. Howard provides the perfect entree.

A New Era of Participation: Engaging, Acting and Collaborating in the Digital Age

A New Era of Participation: Engaging, Acting and Collaborating in the Digital Age

The first two chapters of “Here Comes Everybody” by Clay Shirky provide insights into the phenomenon of using social networks to organize thoughts, groups and action. Shirky cites the active aftermath of the loss of a telephone in a New York City taxi cab to illustrate how a bystander, Evan, activated the onslaught of social media to not only return the phone to his friend, but also galvanize large scale emotional support for the loss and propel an arrest of the teenager who walked off with the phone. Evan’s antics resulted in nationwide news coverage in more than 60 media outlets and gave a new perspective on organizing in the digital age.

Shirky points to the fact that Evan would not have been able to mobilize such public support ten years prior, without the benefit of the Internet weblogs, mailing lists and electronic discussion groups. This citation is used to typify the fact that technology is changing the way that groups assemble and operate, according to Shirky.

In the new “architecture of participation,” according to publisher Tim O’Reilly, citizens are taking on new roles including detective, journalist and ad hoc police officer. So how does this apply to corporations? Shirky states that management presence articulates the difference between ad hoc groups and corporations.  However, people continue to self assemble without management protocols, providing the foundation for a new era of collaboration.

In a deeper analysis of technology enabled organizational structure, Shirky discusses the schism between traditional organizations and those that reside on a technology. He states that management resources take resources, but management challenges grow faster than organizational size. He points to a “Post Managerial Organization” during which time the cost to run a business is so costly that the it exceeds the profit margin of the business.  He further cites the “Coasean Floor,” where activities are buried because they threaten the profitability of the business as they compete for management time. Today,  social tools provide a mechanism for loosely structured groups to move forward without management intervention – and fee of the profit motive.

There is a new hierarchy of activity occurring with the advent of new media forms:  a new ease of assembly, sharing, cooperation and collective action. Collective action is the most difficult to achieve because it presumes a level of shared responsibility and must have rules for “losing” and guiding the collective action.

As students living and working in the digital environment, we will continue to engage in this evolving era or technology-driving social media communication that is changing the very way that we communicate and collaborate to achieve tasks.

Online Communities

Comments on "Design to Thrive" by Theron Howard

Online Communities

“Design to Thrive” by Theron Howard offers insights into the formation of online communities and discusses key facets of a successful online community: remuneration, influence, belonging and significance. For example, an online community hosted by Count Me In, provides women entrepreneurs with an engaging forum for information sharing and allows community members to appreciate the benefit of the “RIBS” formula.  Women throughout the nation who have generated at least $250,000 in annual revenues for their businesses and have achieved recognition by the Make Mine a Million $ Business program, receive access to the online community, providing a place for collaboration, inspiration and data sharing.   

Online communities are drastically different from social media atmospheres, Howard asserts.  Robust online communities require the there is a common set of interests, values and communication practices. This is certainly true for the Count Me In Community. Further, Howard asserts that secondary social interactions in social media remain weak, while secondary connections in the online communities remain much stronger because online participate in different activities. By citing Clay Shirkey in “Here Comes Everybody,” Howard points to sharing, cooperation and collective action for typical activities. For Count Me In, this rationale is true. It is far stronger to receive a referral inside of the Count Me In community than through a social network such as Linked In or Facebook.

As society continues to embrace social networks and communities, Howard proposes ten reasons why the formation and propagation of these communities are vital:

·         Enhancing and sustaining intellectual capital

·         Increasing creativity and cross fertilization

·         Improving decision-making processes with epistemic communities

·         Preserving institutional  knowledge

·         Providing a higher quality interaction with your organization

·         Improving retention and loyalty

·         Reducing training and support costs

·         Identifying customer needs and new product opportunities

·         Reducing travel costs and addressing problems “just in time”

·         Flattening organizational hierarchies

As a business executive,  I have seen the online communities perform these roles including enhancing creativity and cross fertilization. Further, through elearning programs, businesses have reduced training costs and accelerated government compliance with OSHA regulations.

Online communities will continue to evolve in purposefulness and ubiquity. Howard’s book provides key insights on the rationale for these communities and recommended tips for creating a rich and vital online community.

Computers as Theatre: Lessons For Online Retailers

Computers As Theatre: Lessons For Online Retailers  

By Brenda Laurel

The book, “Computers as Theatre,” explores the analogy of web interface design to dramatic stage, where actors and the audience engage in a meaningful way. To establish the foundation for her argument, Laurel discusses the phenomenon of “direct manipulation,” in which web interaction is designed to facilitate the illusion of instantaneous response. Internet retailers have longed to unlock the key of immediate response to propel top line sales, searching for the web interface that engages and inspires the visitor to take action.   

In an examination of various interface theories, Laurel points to the “Mental Models View,” the
Precognitive Science View” and others to show the nexus between the computer interface and the individual. She discards all of them and advances with her “theatrical based” point of view by initially exploring the concept that a website interface is like a Proscenium theatre with actors engaging in the live action – creating unwieldy confusion. This analogy quickly falls apart as actors ascend to the stage creating chaos. This preliminary theory is replaced by Laurel’s belief that human-computer interaction is like an oval stage. Instead of the Proscenium arch, the oval contains all relevant characters illuminated at the appropriate time to propel the action forward.  I like this analogy better as I can see myself navigating through a digital environment “illuminating” a specific functional area and then having the computer interface respond in kind. For internet retailers, this means that I navigate a website to a particular style of clothing and then drill in on a defining size, then I isolate for a particular color and make a decision to buy with a few clicks of the mouse.

With a quest to define interactivity, Laurel states that interactivity occurs with three variables: frequency, range and significance. Further, she states that human computer activity may be divided into two broad categories: productive and experiential. Today graphic designers continue to navigate the maze to provide highly-purposeful web experiences that advance the brand and meet corporate objectives. In keeping with her analogy to theatre, Laurel cites German dramatist Bertold Brecht who stated that the true post dramatic catharsis does not occur until after the audience has interpreted the work and assimilated it into their lives. For consumers, Brecht’s contemporary catharsis may be the pushing the digital shopping cart through the online store to the final checkout counter with a few simple keystrokes.